Rescheduling & Cancellation Policy
Changes can be made online through our scheduling system up to 24 hours in advance. Any cancellations within 24 hours of the appointment time must be made by email. Please send us an email if you are running late.
Exceptions may be made for medical and family emergencies, as well as on days when there are school closures due to bad weather. If you are feeling sick and wondering whether you should cancel your appointment, please see our Covid, Cold & Flus Policy.
Health Insurance Coverage
Our services are provided by a licensed acupuncturist, which qualifies for insurance coverage for those who have it. Our Private Treatments are priced at the Reasonable and Customary Limit set out by various health insurance providers. Community Acupuncture treatments are priced at a lower amount to maximize the yearly amount of acupuncture you qualify for with your health insurance provider.
We offer direct billing with the following insurers:
- Beneva
- BPA
- Canada Life
- Canada Life - PSHCP (Public Service Health Care Plan)
- Canadian Construction Workers Union
- Chambers of Commerce Group Insurance Plan
- CINUP
- ClaimSecure
- Cooperators
- Cowan Insurance Group (managed by Express Scripts Canada)
- D.A. Townley
- Desjardins Insurance
- Equitable Life of Canada
- First Canadian
- GMS Carriers 49 and 50 (Express Scripts Canada)
- GroupHEALTH
- GroupSource
- Industrial Alliance
- Johnson Inc.
- Johnston Group
- LiUna Local 183
- LiUna Local 506
- Manion
- Manulife Financial
- Maximum Benefit
- Pacific Blue Cross
- People Corporation
- The Public Service Health Care Plan (PSHCP)
- RWAM
- Simply Benefits
- Sunlife
- TELUS AdjudiCare
- Union Benefits
- UV Insurance
ICBC Coverage
The province of British Columbia approved ICBC coverage for acupuncture treatments in 2019. This means that the residents of BC who are injured in a car accident can receive at least 12 free treatments within the first 12 weeks of their claim.
If it has been longer than 12 weeks since your car accident, your healthcare provider will work to help get you an extension so you can get your acupuncture treatments covered by ICBC. Furthermore, depending on the seriousness of your injuries, you may need more treatments during your recovery, so ICBC will consider covering additional treatments if needed on a case-by-case basis.
We do not currently offer direct billing to ICBC. If paying upfront is a barrier to you accessing acupuncture treatments for your ICBC claim, please send us an email at hello.pauseholistichealth@gmail.com and we can come up with a payment plan.
MSP Coverage
For B.C. residents who qualify for premium assistance Medical Services Plan (MSP) coverage (annual household income of $42,000 or less with adjustments for dependants and disability), MSP will cover $23 per visit to a maximum of 10 visits (acupuncture, physiotherapy, chiropractic) per calendar year. You can apply for partial coverage of up to 10 acupuncture treatments.
Our application for MSP direct billing is being processed, we do not currently offer direct billing to MSP. You can fill out the application here
First Nations Clients Coverage
First Nations individuals with valid B.C. Medical Plan coverage through the First Nations Health Authority are eligible for Medical Services Plan (MSP) coverage. MSP will cover $23 per visit to a maximum of 10 visits (acupuncture, physiotherapy, chiropractic) per calendar year. You can apply for partial coverage of up to 10 acupuncture treatments.
Our application for MSP direct billing is being processed, we do not currently offer direct billing to MSP. You can fill out the application here
